FAQ
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
isit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
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Category |
Products that can’t be returned |
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Auto Accessories |
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
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Automobiles |
Cars, Mopeds, Motorcycles and Scooters |
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Bath and Spa |
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
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Baby Care |
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
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Cleaning Products |
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
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Computer Accessories |
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software |
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Food and Nutrition |
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products |
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Fashion |
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
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Footwear Accessories |
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
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Gardening Products |
Plant Saplings, Plant Seeds and Soil Manure |
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Health Care |
Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip |
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Home Products |
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays |
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Hygiene |
Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
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Innerwear |
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
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Jewellery |
Coins |
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Music Instrument Accessories |
Mouthpiece Cap/Pad/Set, Oils and Polish |
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Party Supplies |
Balloons, Candles, Cut-outs, Decoration articles and Whistles |
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Festive Supplies |
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
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Personal Care |
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs |
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Pet Supplies |
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
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Sexual Wellness |
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators |
With MrNMrseKart’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:
- HDFC
- Citi
- ICICI
- Kotak
- Axis
- Induslnd
- SBI
- Standard Chartered
- HSBC
Please check your inbox and spam folder for the Gift Card.
If you don’t find the card in spite of this, you can get the card details from your MrNMrseKart account. To do this,
- Visit your Orders
- Go the order for the Gift Card
- Click on resend Gift Card details
Gift Cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
you can use the 'Transfer' option to transfer your Gift Card to anyone through your MrNMrseKart app by entering their email ID.
Please note that the expiry date of the Gift Card does not change when you transfer it to someone and is valid for 1 year from the date of purchase.
Yes, all Gift Cards have a validity of 1 year from the date of issue and will expire after that.
Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!
Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.
